Frequently Asked Questions

Everything you need to know about your Alana Skincare journey.

Are Alana Skincare products suitable for sensitive skin?

Yes, our formulas are dermatologist-tested and specifically designed to be gentle yet effective for all skin types, including sensitive skin.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.

Are your products cruelty-free and vegan?

Absolutely. Alana Skincare is 100% cruelty-free and we do not use any animal-derived ingredients in our formulations.

What is your return policy?

We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return the product for a full refund, even if it has been opened.

How should I store my skincare products?

To maintain the potency of our active ingredients, we recommend storing your products in a cool, dry place away from direct sunlight.

Do you offer subscription discounts?

Yes! When you subscribe to your favorite products, you save 15% on every order and can choose a delivery frequency that fits your routine.