Returns & Exchanges

At Alana Skincare, we want you to love your glow. If you are not completely satisfied with your purchase, we offer a 30-day return policy for a full refund or store credit.

1

Initiate Your Request

Log into your account portal and select the order containing the items you wish to return to receive a pre-paid shipping label.

2

Prepare the Package

Carefully pack the products in their original packaging to ensure they are protected during transit and include your packing slip.

3

Ship It Back

Affix the return label to your package and drop it off at any authorized carrier location within 7 days of starting your request.

4

Receive Your Refund

Once our team inspects the returned items, we will process your refund to your original payment method within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing